KaagazSamjho
← होम पेज पर वापस जाएं

Refund & Cancellation Policy

This Policy explains when you are entitled to a refund for a KaagazSamjho document explanation. It forms part of our Terms of Service. The total price (₹49 per document, after your first free document) is displayed before you complete payment. All payments are processed through Razorpay.

1. Eligible for a Refund

• You were charged but no explanation was delivered due to a technical failure on our end;
• You were charged more than once for the same document (duplicate transaction);
• The explanation delivered was, due to a system error, for a different document than the one you uploaded.

2. Not Eligible for a Refund

• You are dissatisfied with the content, phrasing, or level of detail of an explanation that was successfully delivered — this is a completed digital service once the explanation is delivered;
• You uploaded the wrong document by mistake.

3. Failed or Duplicate Transactions

If you are charged due to a payment gateway error or duplicate submission, contact us and we will investigate and, where confirmed, issue a refund via Razorpay to your original payment method. If you believe a charge was unauthorised, you may also raise a chargeback directly with your bank or card network.

4. How to Request a Refund

Email gauravsaraf33@gmail.com with the date and amount of the transaction, and the reason for your request. We aim to respond within 3 business days and, where a refund is approved, process it within 5-7 business days thereafter, subject to your bank's processing timelines.

5. Non-Refundable Circumstances

• Your access was suspended or terminated for violating our Terms of Service;
• The request is made after an unreasonable delay from the original transaction.

6. Grievance Officer

7. Changes to This Policy

We may update this Policy from time to time. The version in effect at the time of your payment will apply to that transaction.